Privacy Policy

We reserve the right to update this Privacy Policy at any time. Should any changes occur, we will update this Policy on our website and amend the "Last updated" date accordingly.

Accessta provides an AI receptionist and phone automation platform for businesses. We do not sell your personal information.

We collect the minimum data required to operate the service, improve performance, and provide support. Where possible, we use aggregated or de-identified data for analytics.

What data do we collect?

1. Account and profile information

When you create an Accessta account, we collect information such as your name, business name, email address, phone number, and login credentials.

2. Call and message data

Accessta processes inbound and outbound calls on your behalf. This may include call metadata (date/time, duration, caller ID), call recordings, and AI-generated transcripts or summaries when enabled.

3. Customer and lead information

When callers provide details (such as name, contact information, appointment preferences, or service requests), we store that information to complete the requested action and provide it to your business.

4. Service usage data

We collect data about how you use Accessta, such as features enabled, configuration settings, and activity within the dashboard, to operate and improve the service.

5. Website and device data

Like most websites, we log IP addresses, browser types, and device information and use cookies or similar technologies for security, performance, and analytics.

6. Support communications

If you contact us, we collect the information you provide in emails, forms, or support requests to respond and resolve issues.

How we use your information

• Provide and operate the Accessta service.
• Route and handle calls, schedule appointments, and capture leads.
• Improve AI performance, accuracy, and reliability.
• Monitor usage for security, fraud prevention, and compliance.
• Communicate with you about service updates or support requests.

How we share information

We do not sell your personal information. We may share data with trusted service providers who help us deliver the service (such as telephony providers, cloud hosting, analytics, and payment processors) under contractual obligations to protect your data. We may also disclose information when required by law or to protect rights, safety, and security.

Data retention

We retain personal information only as long as necessary to provide the service and meet legal, operational, and security requirements. Retention periods may vary based on the type of data and your configuration.

Security

We use reasonable safeguards to protect your information. No system is completely secure, and we cannot guarantee absolute security.

Your choices

You can access, update, or delete your account information by contacting us. You may also unsubscribe from marketing communications at any time.

Third-party services

Accessta integrates with third-party services (such as telephony carriers, calendar tools, or payment providers) at your direction. These services have their own privacy policies, and their data practices are not controlled by us.

How to Request Account Deletion

If you wish to have your account or any associated data deleted, email us:

1. Email Subject: Write "Account Deletion Request."
2. Email Content: Include the email address and name associated with your Accessta account.
3. Data Deletion Choices: Specify whether you want us to delete only your personalization data or all data associated with your account.

Send this email to contact@accessta.ai.

Upon receiving your email, we will confirm your identity and then proceed with the deletion process. Please note that once your data is deleted, it cannot be recovered.

Data Retention After Deletion: Unless required for legal purposes, your data will be irreversibly deleted within 30 days of confirming your deletion request.

Have questions?

Email us at contact@accessta.ai or write to Accessta AI, Inc., 530 Showers Dr, Suite 236, Mountain View, CA 94040.